Privacy Policy

Version: 1.0
Last updated: 06/01/2026

RockGlobal is committed to protecting your privacy and handling personal information in a transparent, lawful, and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with our website, services, and communications.

This policy applies to all users of the RockGlobal website and related services.

1. Who We Are

RockGlobal is the trading brand of Rockfort Markets Limited, a company registered in New Zealand.

We operate internationally and provide information, education, and brokerage introduction services in accordance with applicable laws and regulatory requirements.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Individuals who contact us or submit enquiries
• Clients and prospective clients
• Partners, affiliates, and service providers
• Users of our online tools, forms, and resources

This policy applies regardless of your location, subject to applicable data protection laws.

3. Definitions

For the purposes of this Privacy Policy:

• Personal information means any information that identifies, or can reasonably identify, an individual, including personal data as defined under applicable privacy laws.
• Processing means any operation performed on personal information, including collection, use, storage, disclosure, or deletion.
• Third parties means service providers, partners, or external organisations that process information on our behalf or in connection with our services.
• Services refers to our website, communications, educational materials, enquiry handling, and any account application or onboarding processes where applicable.

4. Personal Information We Collect

We may collect personal information directly from you or automatically through your interaction with our website.

4.1 Information You Provide

This may include:

• Full name
• Email address
• Phone number
• Country of residence
• Enquiry or support details
• Account-related communications
• Documents or information provided voluntarily

4.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookie and tracking data

4.3 Information Collected for Applications, Verification, and Compliance

Where applicable, we may collect additional information for account applications, verification, or compliance purposes, including:

• Identification details such as date of birth, address, nationality, and identification documents
• Verification information including proof of address and identity verification results
• Financial and suitability information such as employment details, source of funds, and trading experience
• Technical and security information including login activity, session identifiers, and device data
• Communications history including support requests and complaint records

5. How We Collect Personal Information

We collect personal information through:

• Direct interactions with you via forms, email, phone, or website submissions
• Automated technologies such as cookies and server logs
• Third-party service providers such as identity verification, fraud prevention, analytics, IT, and security providers, where permitted and relevant

6. How We Use Personal Information

We collect and use personal information for legitimate business purposes, including:

• Responding to enquiries and support requests
• Providing requested information or services
• Facilitating brokerage introductions where applicable
• Identity verification and fraud prevention
• Risk management, security monitoring, and operational integrity
• Improving website performance and user experience
• Managing complaints and dispute resolution
• Recordkeeping, audit, and internal governance
• Meeting legal and regulatory obligations
• Communicating important operational or policy updates

We do not sell personal information.

7. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Legitimate business interests that do not override your rights

8. Direct Marketing and Preferences

We may send you communications relating to our services, updates, or relevant information.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe option in our communications
• Contacting us directly using the details below

We respect your communication preferences and suppression requests.

9. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary, including:

• Licensed financial service providers
• Technology, hosting, and infrastructure providers
• Compliance, legal, audit, and professional advisors
• Identity verification and fraud prevention services
• Regulatory or law enforcement authorities where required by law

All third parties are required to handle information securely and in accordance with applicable privacy laws.

10. International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

11. Data Security

We implement reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

These measures include access controls, secure systems, and internal policies. No system is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal, regulatory, and recordkeeping obligations
• Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymised.

13. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

Requests can be made using the contact details below.

14. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and understand how users interact with our site.

Further details are available in our Cookies Policy.

15. Complaints and Escalation

If you have a concern about how your personal information is handled, please contact us so we can address the issue.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand or your local data protection authority.

16. Governing Law

This Privacy Policy is governed by the laws of New Zealand.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The latest version will always be published with the updated date.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

• Email: [email protected]
• Website: www.rockglobal.co.nz

You may also address privacy-related enquiries to our Privacy or Compliance Officer via the above contact details.